Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of https://superdust.au (the "Site"). This Site is owned and operated by SuperDust Pty Ltd. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property:
All content published and made available on our Site is the property of Superdust Pty Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use:
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent;
  • Post any material that may be deemed inappropriate or offensive; or
  • Transmit computer viruses that could affect other users.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.Accounts When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.Sale of Goods And ServicesThese Terms and Conditions govern the sale of goods and services available on our Site.The following goods are available on our Site:

  • Nutritional Supplements;
  • Apparel; and
  • Subscription to software.

The following services are available on our Site:

  • Coaching.

The services will be paid for in full when the services are ordered.These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

Free Trial:
We offer the following free trial of our goods and services: A 14 day free trial that begins when users sign up, enter personal & payment details and register for a new account. The free trial includes unlimited access to all features available on our app.

At the end of your free trial, the following will occur:
You will automatically be billed our monthly subscription rate. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.To cancel your free trial, please follow these steps: Use the link sent in the confirmation order email or use the in-app messaging feature and write: CANCEL MY SUBSCRIPTION before the end of the trial period.PaymentsWe accept the following payment methods on our Site:

  • Credit Card;
  • PayPal; and
  • Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.Shipping and DeliveryWhen you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post 3-7 business; or
  • Express Post delivery 1 - 5 business days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.You will be required to pay delivery charges in addition to the price for the goods you purchase.You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

RefundsRefunds for Goods:
Refund requests must be made within 45 days after receipt of your goods.We accept refund requests for goods & products sold on our Site for any of the following reasons:

  • Good or product is broken;
  • Good or product does not match description;
  • Good or product is the wrong size;
  • Purchaser changed their mind;
  • Good or product does not meet the purchaser's expectations; or
  • Good or product is no longer required.

Refunds for Services:
All services sold on our site are non-refundable.

Returns can be made by mail. To return a good by mail, follow the following procedure:

  • Pack your goods and attach the return label that was included in your package.
  • Go to your nearest post office and pay the necessary postage.

Consumer Protection Law:
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites:
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.Limitation of Liability SuperDust Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Superdust Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law:
These Terms and Conditions are governed by the laws of the State of New South Wales.

Dispute Resolution:
Subject to any exceptions specified in these Terms and Conditions, if you and SuperDust Pty Ltd are unable to resolve any dispute through informal discussion, then you and SuperDust Pty Ltd agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Superdust Pty Ltd. The costs of any mediation will be shared equally between you and Superdust Pty Ltd.Notwithstanding any other provision in these Terms and Conditions, you and SuperDust Pty Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement. SeverabilityIf at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details:
Please contact us if you have any questions or concerns.

Our contact details are as follows:
(02) 6624 8402
2 Ada Avenue, Brookvale NSW 2100 Australia

You can also contact us through the feedback form available on our Site.
Effective Date: 15th day of January, 2024